Nephrologist

I was suffering chest pains and am new to Victoria so I rang around to find a local doctor that bulk billed. I walked to this clinic whilst suffering to keep an appointment I had booked a few hours earlier. I checked in at the receptionist who then informed me that it was my first visit and I needed 100 dollars, which I didn’t have. I explained I was having chest pains and really needed to see a doctor. They turned me away and I walked suffering home. I suffered a heart attack not long after my visit. This is medical neglect and purely monetarily based and motivated practice. I am writing this laying in hospital…. they should be shut down and deregistered!

Dr Scott Dunlop is an excellent paediatrician. He asks lots of questions throughout appointments - demonstrating a great capacity to take in information to form an assessment. I always felt my concerns and observations heard as a parent, and treated with respect and intelligence. We trust his measured advice implicitly and couldn’t recommend a better paediatrician.

Highly recommend this clinic. Easy to get an appointment and really good and personable GPs. Dr George is lovely I see him as do my 2 small children.

Highly recommend Dr Tao! She is so good and patient with my child.And the nurses are always friendly which makes getting needles a little nicer experience for the little one

I was giving my identification details to the assistant girl in Altona North medical group for book an Appointment because I said it’s gonna be my first time! It was fine till the girl said sorry we can not take any new paciente at moment! I asked why and she said because we can not accomodate them! So Is that right?

Altona Medical Group has the worst customer care I've ever experienced. I have visited the practice for over 5 years and did not have any problems until now.Back in November, I was asked to do a test to be submitted externally and was not told that there would be an extra charge for the testing. 2 weeks later, I found an invoiced billed to be from the external pathologist company in my mailbox. I called to clarify if that was something I had to pay as I was not aware and was told by the nurse that that Dr Emma Brown didn't tick the bulk bill box as it should of been bulk billed. They said they would reprint the slip and put it in her office to be redone. I trusted it would be done as it did not seem to be hugely complicated but 1 month later, I received and OVERDUE reminder invoice to my name.I have called several times in the past 3 months to see if there was an update on this slip only to be told that someone will print another copy and put it on her desk and have apparently CC'd the manager, Jenny, so she also aware it needs to be followed up. I have be promised at every call that it will be sorted out either the same day or the next time Emma is in and will be updated once so. I have yet to receive an update and was also told Emma only has a 6 month contract and that she will be leaving at the end of January.It is still ongoing and I believe I have given them many opportunities to get this box reticked only to be disappointed again and again. I asked if there was an option to get another doctor to sign on Emma's behalf as she clearly was ignoring the mistake she has made and was told it was doable if escalated. It has been extremely frustrating that I have to call up and hold them accountable for a mistake one of the doctors have made and was advised to come in to talk to their manager Jenny if I wanted it done. If I was told this sooner, I would not have to wait 3 months and waste my time calling multiple times.I was hoping to have a civil conversation with Jenny regarding this ongoing issue and the outstanding invoices I was told I didn't need to pay, only for her to get defensive and give excuses for the long delay. I only wanted my frustrations to be heard and for her to understand how ridiculous it is for a patient to have to chase up a mistake made by a doctor that can easily be fixed in a couple minutes. Not only did she roll her eyes and cut me off when I was talking to her, she was told she was only made aware a day ago about what has been happening. The miscommunication at this practise is shocking. This practice cannot be trusted to complete such a simple task, how do I trust them with my medical history?This is something they clearly need to work on and something I urge everyone to consider before booking in with one of their services.

Excellent professional services from Specialists Male and Female // plus all other types of staff very kind and friendly to all members of the public...

We have been seeing Dr Dunlop since 2011 with all 3 of our kids and he is amazing. From helping diagnose our eldest with Dyslexia, providing strategies to manage our middle child's strong cheeky personality and various other issues over the years. He is direct, a wealth of knowledge, is always on time, appointments are long and I have never felt rushed and most of all, he has made a positive impact on our family with all his advice. I highly recommend Dr Dunlop.

Our family has used Bangor Medical Centre many times for many years. Today I turned up for an appointment and they told me they double book appointments and also accept walk-in. So at my 11am appointment they had 4 people before me. Probably an hour wait. It’s just unacceptable to double book appointments on any business ever. I left.

Very disappointed about the treatment I received as a worried first time mother. I felt my concerns were belittled and brushed off and before I left the practice I’d wish I never booked my long awaited appointment there. I’m an OR nurse and I have seen a lot of things and I just don’t want to be one of those parents that will regret not seeing a specialist.To explain the situation.I’m traveling overseas with my son for 2 months and he had a cough for over 5 weeks now and it didn’t get better. I didn’t trust the GP any longer and wanted everything to be checked out before I travel 22 hours on a plane. Get the green light for it. I mean I’m paying the bill at the end, so please respect me and my concerns and try to hide your strong ego that you have better things to do. Telling me to see the GP next time was clearly enough that I was not welcomed anymore. Done! You won’t see me and my son ever again. I can spend my money in every other practice. No worriesI understand that everyone can have a bad day and you have seen worse but try to treat everyone seen and heard with a pinch of empathy. I’ve been to your practice for the second time now and both times were definitely not an experience I would recommend actually the opposite.Also, maybe you should change the announcement on the answering machine to that it can take 2 days until you respond to the phone calls.And due to the horrible parking situation in your street, let people know about that as well to plan in more time. I couldn’t even reach someone to inform, that I was searching for a parking spot for 8 minutes already it would have taken 2 days for them to respond.