Appliance parts supplier

After looking everywhere else I found the perfect kitchen mixer tap at ABK for our kitchen renovation. The price was excellent and the service first class.

Best to deal with hands down

Brilliant service. Knew exactly what I required , had it in hand within a minute.Friendly service and cleaning tips for machines as well ! Can’t do better than this.Paula.

Very good service. Happy with purchase.

Great customer service, very helpful, sorted my problem with my coffee machine within minutes.

Don't waste your time. They replaced the internal door on my dishwasher as it was leaking. 6 months later the bottom seal has come away (which was part of what they replaced). They advise that to fix, the door is covered under warranty, but their labour charge is not! Absolute joke.

I have been getting spare parts from Douge Smith for some years now and have always been impressed with their price, Excellent service and warranties. I have no hesitation in recommending this company to anyone looking for appliance spare parts. I’d just like to thank Ben from the Gold Coast branch especially for the years of fine, prompt service.

knowledgeable and kind bunch of fellas. Treated me with decency and were very proactive in guiding me to find the right solution to my heater issue. I was about to walk out with the parts I requested, and even though it is NOT his job, the manager mentioned I should also buy an additional part just in case" because in his experience

Our Miele cooktop was malfunctioning but when Miele consultant visited, they were not sure what was causing the problem. Miele arranged for Abco to take over the repair, abco attended and quickly identified the issue and was able to fix it efficiently. Very professional service highly recommended.

I am extremely disappointed with the service we've received from WAM. They were assigned to us to come out to fix our dryer back in March as part of a warranty claim.The first time they came out, I was asked to help lift the dryer off of the washing machine and the technician insisted me to do so even when I said that I couldn't (I am a VERY petite girl). I was then asked to help lift the dryer back up into place. A dryer is a two-man lift and the customer should not be asked to help with this. 2 technicians should be coming out or the technician should have a lifter tool to help him lift it on/off safely. It was by pure luck that we had a male visitor come by who could help him lift it. What would have been done by WAM if he wasn't there to help?After the technician came and 'fixed' the dryer, it started leaking on every use, which was not the original problem. I had to then contact the dryer company again, and WAM was assigned again to come out and fix the unit in June.I received a call only an hour before hand (absolutely no notice on the date) that a technician would be coming out in the next hour. I told the person on the phone that they can't expect a customer to be able to be home with only an hour notice, during a work day. She then told me to call back to confirm whether I could get someone to be home.The technician came out and we got told that there was a problem with the pump and someone would come out to replace it the next day. I made sure someone would be home, but no one contacted me or came the next day. Upon contacting WAM, they insisted that both the initial person who called me would have asked me if they could come rather then tell me (she didn't, she simply told me they were coming, until I complained and said you need to give notice and that I didn't know if I could get someone to be home). He also denied what the technician said and said that the technician would not have stated that he would be back the next day to fix it. Again, he definitely did. He then told me that they gave no update as they needed to wait for the dryer company to get back to them and again, kept denying that the technician would tell us he would be back the next day to fix it.After contacting the dryer company again, they mentioned that this particular company aren't great to deal with and that their diagnosis seemed over the top. They re-assigned us to another company who then came out and fixed the unit the following week.Absolutely awful experience in the end. Mistakes can happen, but it's poor form when a company denies everything they did rather than taking responsibility for it, admitting fault and apologising for it.