Shipping and mailing

So frustrating about their services. Even though I don’t want to give them 1 star. They delivered to my neighbour house address. Then we called to check. They ask us to check at our neighbours address. It’s not make sense. So stupid delivery. Open your eye big enough to see the correct number. 2 number is totally different.

what an absolute shemozzle dealing with these guys. They tried to deliver a package to my place three times. On the third attempt, they attempted, failed to deliver at 11:47, then an hour later marked it as delivered. So I contacted them to say it hadnt been delivered. I doubt they even tried to look for the package and accepted my claim for a lost package, admitting they where at fault they sent me all this paperwork to fill out online. I had to edit my claim form and upload invoices for the package. It wouldn't allow me to edit, upload or anything on the claim and then one TINY little line in an email said to contact the seller for more info. Turns out I didn't need to do any of it except for contacting the Amazon seller. Why not just clearly state that at the top of the page, EPECIALLY if your in partnership with a company like amazon and this is standard procedure.

Absolutely dismal experience with these guys moving overseas from Melbourne. These people are some of the rudest people to talk to on the phone I have ever encountered. I would prefer to talk to people from call centers in the Philippines. I am amazed none of my things were broken given how rough they were on the phone. Definitely not interested in using a removal company who run their business like these arrogant sods.

Don’t really like hotel. Not comfy

Buyer beware, used UPS to ship $200 worth of skincare from the UK, UPS withheld my parcel at ‘the border’ saying they needed a consignment note to pass customs andship it to me which they received multiple times from both the seller and myself over the course of 3 months.Was so fed up I rebought the same skin care and had it shipped through Royal Mail and it had no issues getting to me in under two weeks with no contact.If you are using this company, be prepared for them to outright steal your parcel and then make up some excuse to not ship it to you.It seems from the reviews multiple others are having the same experience.

Vivien and Colin are sensational , fast quotes and great serviceand great quality work highly recommendexceptional service

I spent the whole day waiting for my delivery (international) and at the end of the day, when I called the customer service, they told me my area does not lie in the service area. This is pathetic. I had repeatedly received official emails from UPS stating that package would be delivered, one in the morning and the other in the afternoon, but instead I wasted an entire day to hear this. If the area is not in their service area why were not other measures taken to have this delivered.Really unhappy with this.Now i get a call from them asking me to come to their shipment office in Tullamarine to collect it.Totally refused this request.I have asked them to deliver it, lets see if they do this job correctly.I don't know, why UPS takes up orders before confirming if their company is good enough to do the job.I live in Melbourne, in Truganina, and God knows if this does not come in their service area, then how small a company it is to do international shipments.Would never recommend anyone to avail their services, would also make sure all my international clients stop using them as a courier.

The best service and good price

You couldn’t pay the guy with asian ethnicity more money to look more uninterested in customer service than he already is. Delivery not left first attempt and card left. Second attempt they say the package was authorised to be left. Nobody authorised this. Failure of a customer service centre. Worker had 0 social skills.

Such a pathetic service - or I should say absolutely no serive and responsibility - in doing their bit.My shipment from Singapore was delayed by 2 days, sitting at Melbourne depot for 2 days, and once I ask them if they can deliver - the straight answer is no, and as solution I should come over 35 km and pick it up.The absence of sense in their customer support lies in the fact that i should try to come over at 9 am on saturday to their collection center at Tullamarine, Mebourne airport (this is completely based on their convenience) while on my way to take an INTERNATIONAL FLIGHT at 10:30 am (that is just 1.5 hours of time left with me).The customer support is very adamant, rude, raises their voice time and again to put everything on the customer than owning even a bit of their responsiblity.Absolutely pathetic in all the aspects i can think of .AusPost, FedEx or any tiny courier company will be 100 times better than this - periodThe coverup lies here - the status update is that the shipment is delayed by mere 1 business day". You push it till friday